At Masset, we understand that adopting a new tool can feel overwhelming. That’s why we’ve designed an onboarding process that’s not only seamless but also takes just 4 hours to complete. Our team is here to ensure a smooth transition, giving you all the support you need to confidently integrate Masset into your workflow.
We are so confident in our onboarding process that we guarantee you’ll be fully onboarded within 4 hours—or we’ll refund your first month’s fee!
Here’s how it works:
Step 1: Initial Onboarding Call (1 Hour)
Your journey begins with a one-hour onboarding call where we guide you through the setup process. During this session, we will:
- Provide your first training session.
- Work with you to create a category and tagging system tailored to your needs.
- Answer any initial questions to get you started on the right foot.
Step 2: Working Session with an Expert (2 Hours)
We don’t just leave you to figure things out alone! Our onboarding process includes a dedicated two-hour working session where an expert will sit on the call, on mute, and be available to assist you instantly whenever needed. This ensures that:
- You can begin uploading and organizing confidently.
- Any challenges or questions are resolved in real-time.
- The onboarding process is as efficient and stress-free as possible.
Step 3: Follow-Up Onboarding Call (30 Minutes)
Once the initial setup is complete, we schedule a 30-minute strategy session to help you prepare for a company-wide rollout. During this session, we will:
- Provide additional training and best practices.
- Develop a strategy to ensure smooth adoption across your team.
- Address any remaining questions or concerns.
Step 4: Final Check-Up (30 Minutes)
To wrap things up, we schedule a final 30-minute check-in to ensure everything is running smoothly. This is a great time to:
- Review your setup and make any necessary adjustments.
- Ensure your team is fully comfortable with the platform.
- Answer any last-minute questions before full-scale adoption.
Need More Help? We’re Here for You!
We know that every team is unique, and you may want additional guidance. That’s why Masset customers can book as many additional meeting sessions as needed to get personalized support and ensure a successful onboarding experience.
With Masset, onboarding is simple, fast, and fully supported. In just 4 hours, you’ll be ready to transform your workflow with ease. Let’s get started!
