Intercom is where customers go for answers. But when that content lives only inside Intercom, the rest of your company often misses out.

With Masset, you can sync your Intercom articles and resources into one central place. That means every piece of content your team relies on is searchable, shareable, and ready to use. Not just in support tickets, but across sales, marketing, and beyond.

Why this matters

Customer support content is some of the most valuable material your company produces. It answers real questions, addresses real pain points, and often explains your product better than any brochure.

But too often it gets siloed. Support teams know where it lives. Everyone else is left guessing.

Masset fixes that by pulling your Intercom content into the same system your entire company uses to find and share information.

How it works

1. Connect your Intercom workspace to Masset.
2. Masset syncs your articles, FAQs, and guides automatically.
3. All of that content is now searchable inside Masset and instantly available in Slack, email, presentations, or wherever your team needs it.

No copy-pasting. No broken links. No “did you check Intercom?” Content just shows up right when it is needed.

Who benefits most

• Support teams still manage content in Intercom, but it becomes discoverable for everyone else.
• Sales teams can pull in real customer answers to help close deals.
• Marketing teams can use FAQs and help docs for content ideas that resonate.
• Customers and prospects benefit from consistent, accurate information at every touchpoint.

Smarter every day

When your Intercom content lives inside Masset, it does not just sit there. It fuels Myca, your connected AI assistant. That means anyone in the company can ask plain-English questions like, “What is our refund policy?” and get the right Intercom article instantly.

Security and trust

Your content is synced securely. Masset encrypts everything in transit and at rest, respects role-based access, and provides audit logs. Only the people who should see Intercom content can see it.

Ready to bring Intercom content into the flow of work?

Connect Intercom with Masset today and make your most valuable support knowledge available to your entire company.

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